Refund Policy At Huni, we are committed to providing you with the highest quality custom-made clothing and an exceptional shopping experience. However, due to the personalized nature of our made-to-wear fashion items, we have specific guidelines for refunds and exchanges. Please read our policy carefully. Custom Orders Non-Refundable Items All made-to-measure and personalized items are non-refundable. Each piece is crafted to your unique specifications, making it impossible to resell or repurpose. Please ensure all measurements and customization details are accurate before finalizing your order. Order Cancellations Orders can be cancelled within 24 hours of placement for a full refund. After this period, we begin the production process, and cancellations are no longer possible. Alterations If your garment does not fit as expected, we offer one complimentary alteration. Please contact our customer service team within 14 days of receiving your order to arrange this service. You will be responsible for shipping costs to and from our alteration center. Return Process To initiate a return, please contact our customer service team at Sanchanelegushi01@gmail.com with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Refund Processing Once we receive your returned item and confirm it meets our return criteria, we will process your refund within 7–10 business days. Refunds will be issued to the original method of payment. Defective or Incorrect Items If you receive a defective or incorrect item, please contact us within 7 days of delivery at Sanchanelegushi01@gmail.com with your order number and a description of the issue. We may request photos and videos of the defect or error. Resolution Options We will offer a replacement, repair, or full refund on incorrect items at no additional cost to you. Shipping costs for returning defective or incorrect items will be covered by us. Additional Information Non-Returnable Items: Items marked as final sale, gift cards, and any other non-returnable items specified on the product page cannot be returned or refunded. Contact Us For any questions or concerns regarding our refund policy, please contact our customer service team. We are here to assist you and ensure your satisfaction. Thank you for choosing Huni. We appreciate your understanding and support.